BellSouth Chooses Tektronix for Real-Time VoIP Service Monitoring
Tektronix Unified Assurance Proactively Facilitates Network and Service Optimization for Enhanced Customer Satisfaction

Tektronix, Inc. , a worldwide provider of communications network management and diagnostics products, announced that BellSouth will deploy the GeoProbe voice-over-IP (VoIP) monitoring solution from Tektronix' Unified Assurance suite throughout its IP network. GeoProbe will provide BellSouth with end-to-end performance monitoring that enables rapid troubleshooting as well as identification of service degradations and network problems that may impact VoIP service quality.

Monitoring VoIP services end-to-end across an IP network is challenging due to the complex nature of IP networks as a collection of diverse network elements, network devices and application resources. In addition, VoIP calls consist of IP packets that must be assembled and reassembled throughout the network, making it difficult to access the true quality of a given call. Tektronix' GeoProbe monitoring solution collects all signaling information related to VoIP traffic and provides the ability to trace a call across multiple protocols and networks. The proactive nature of the solution facilitates early detection of network problems and enables BellSouth to quickly isolate and correct problems for greater levels of service quality.

"Real-time, end-to-end monitoring of VoIP calls throughout our network is an essential element of BellSouth's VoIP service assurance strategy," said Bill Smith, Chief Technology Officer -- BellSouth. "The Tektronix Unified Assurance suite will help us to deliver the quality and reliability that our customers have come to expect from BellSouth, leading to increased satisfaction and customer loyalty."

"While VoIP offers a solid case for reducing service provider operating costs and increasing service revenues, these advantages could be offset by the higher degree of complexity in monitoring service quality if not managed properly," said Doug Dickerson, Vice President, Performance Monitoring. "Tektronix' GeoProbe offers complete end-to-end performance network monitoring, proactively finding issues that will benefit our customers. We are enthusiastic about being on the cutting-edge of this technology, providing solutions that will enable companies like BellSouth to seamlessly deliver new innovations in broadband communication."

About BellSouth

BellSouth Corporation is a Fortune 500 communications company headquartered in Atlanta, Georgia. BellSouth has joint control and 40 percent ownership of Cingular Wireless, the nation's largest wireless voice and data provider with 55.8 million customers.

Backed by award-winning customer service, BellSouth offers the most comprehensive and innovative package of voice and data services available in the market. Through BellSouth Answers®, residential and small business customers can bundle their local and long distance service with dial-up and high-speed DSL Internet access, satellite television and Cingular® Wireless service. For businesses, BellSouth provides secure, reliable local and long distance voice and data networking solutions. BellSouth also offers print and online directory advertising through The Real Yellow Pages® and YELLOWPAGES.COM™ from BellSouth.

BellSouth believes that diversity and fostering an inclusive environment are critical in maintaining a competitive advantage in today's global marketplace. More information about BellSouth can be found at .

About Unified Assurance

Tektronix' Unified Assurance solution, currently in operation in major networks throughout the world, is the established industry leader for managing next generation converged networks. Tektronix provides Service Providers a future proof, network infrastructure independent, highly scalable performance monitoring and management solution that supports services across legacy SS7, mobile 3G and IP multi-service and next generation networks all on the same platform.

The Tektronix GeoProbe product line addresses network assurance by providing network engineers with the information required to solve network and service problems across technologies, applications and element vendors. With GeoProbe products, network operations personnel can proactively monitor, manage, diagnose and troubleshoot the overall health of mobile, fixed and multi-service networks. In addition, GeoProbe empowers engineering and planning departments to improve network capacity growth and traffic management decision-making.

About Tektronix

Tektronix, Inc. is a test, measurement, and monitoring company providing measurement solutions to the communications, computer, and semiconductor industries worldwide. With 60 years of experience, Tektronix enables its customers to design, build, deploy, and manage next-generation global communications networks and advanced technologies. Headquartered in Beaverton, Oregon, Tektronix has operations in 19 countries worldwide. Tektronix' Web address is

NOTE: Tektronix is a registered trademark of Tektronix, Inc. All other trade names referenced are the service marks, trademarks or registered trademarks of their respective companies.

SOURCE: Tektronix, Inc.

CONTACT: media, Amy Higgins of Tektronix, Inc., +1-503-627-6497, or

Subscribe to Email Alerts

Click to subscribe to Tektronix breaking news


Subscribe to Email Alerts